FAQ

What is the phone number for the New Britain Public Safety Telecommunications Center?
(860)826-3000


How do I get a copy of a run report?
Please call (860)225-8787 and we will supply you with the proper documents.


I have a question about a bill I received for an ambulance transport who should I contact?
Please contact our billing department Air Methods at 855-470-4692


Does New Britain EMS have wheelchair vans to transport patients to non - emergency Drs. appointments or to and from nursing homes?
No, New Britain EMS only responds to 911 requests for medical emergencies in the City of New Britain.  There are several private ambulance service providers that can be located online or in the phone book who will provide these services.


Who do I contact regarding a missing item inquiry?
Please call (860)225-8787 and ask to speak with the on duty Shift Lieutenant


How do I find out what my test results are from a recent training class?
Please call the New Britain EMS Training Academy at (860) 351-0180


How do I sign up for training classes?
Please visit our Training Academy at www.training.nbems.org or call (860)351-0180


How do I schedule a ride along with New Britain EMS?
Please call our Training Academy at (860)351-0180